The visuals provided by Jameo are closest to reality. However, Jameo cannot guarantee the accuracy of the fabrics and colors shown in the visuals and those used to make the garment.
Jameo guarantees the accuracy of the elements of the technical file, such as the location of the decorations (with tolerance plus or minus ½ inch), logos, fabrics used, etc. but Jameo does not guarantee the quality of the products after use.
Jameo disclaims all liability associated with the use of logos. The customer must have all the required authorizations allowing the use of the logos.
We can only accept designs that meet our quality criteria. That's why we'll reject designs if any of the following reasons apply.
We respect requests from intellectual property owners. We may reject designs that show protected intellectual property, even in the case of parodies. The same applies to images or names of real people who are entitled to a right of privacy.
You understand that we are acting on your instructions and are under no obligation to verify or confirm the right to legal use or reproduction of any content. You will indemnify and defend Jameo against any claim made as a result of an alleged unauthorized use of intellectual property.
We reject designs and/or accounts that come to our attention when we find that they fall into any of the following categories:
- Illegal content
- Hate speech and hateful content
- Incitement to violence
- Sexually explicit content
- Misleading and harmful content
- Low quality designs
We only accept designs that align with our corporate values.
All designs and content are subject to revision and may be removed at any time without notice.
- Orders are processed within 1-5 business days.
- Production times for custom items vary and will be communicated during order confirmation.
- Shipping confirmation, including tracking details, will be sent once your order is shipped.
- We offer standard and/or express shipping options during checkout.
- Delivery times depend on the chosen shipping method and location.
- Contact us for delivery inquiries or delays.
For detailed information on refunds and returns, please visit our Support Page.
Orders can be canceled within 24 hours of placement. Once production begins, cancellations are no longer possible. For cancellation requests, contact us at service@jameo.com with your order number.
The customer is at all times responsible for their choice of size. Therefore, Jameo may suggest sizes, but will never be held responsible for the final choice of sizes.
By collaborating with Jameo, you agree that we may photograph, film, display, or otherwise document the customized products created for you. Jameo reserves the right to use this content or physical items for communication or promotional purposes — including on its website, social media, newsletters, printed or digital advertisements, at trade shows, or as samples — unless the client clearly notifies us in writing of their refusal.
If we create visual content featuring your custom apparel, you (as the end client) are of course welcome to use it in your own communications as well!
Distributors, representatives, partners, or third parties involved in the order are not permitted to reuse this content in any commercial context — including for self-promotion, advertising, catalogs, or social media — without prior written authorization from the end client and Jameo.
Jameo is a trademark of Attraction Inc. All images, videos, and other visual content created and published by Jameo — regardless of the platform, medium, or channel used — are the property of Jameo and are protected by copyright laws. Any use, reproduction, or distribution of this content for commercial purposes, including by third parties (e.g., distributors or partners), requires prior written authorization from Jameo.
If you have any questions about our policies or need support with an order, email us at service@jameo.com.
