Any claim regarding the accuracy/defect/damage of your order must be made within 10 business days of the delivery date of the merchandise. Your case will be evaluated by our team and a response will be given within 10 business days of receiving your claim.
Claims will not be accepted if the error is in the proof and the proof was approved prior to being sent to production.
If you have a complaint or problem with your order, please fill out our Claim Form.
No returns will be accepted without prior authorization.
All shipping and import charges are included in your invoice. If you have additional charges to pay before receiving your order, please write to email@example.com and we will take care of it. If you have paid additional charges upon receiving your order, we will refund you. Please send your invoice and proof of payment to firstname.lastname@example.org.
If you or your end customer provide an address that is considered insufficient by the carrier (e.g., missing apartment number), you will be responsible for the costs associated with the change of address, and/or reshipping costs if applicable.
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Our team will assist you in finding your package, however any claims in the case of a lost package should be made to the carrier and not to Unique Wool.
Unclaimed shipments are returned to our facilities and you will be responsible for the cost of reshipping.
We sometimes produce extra pieces to cover minor production errors, for our quality control and for marketing purposes. If you receive extra pieces, they are offered free of charge and will not be charged to you.